Patient Attendance Protocol

The main door of the clinic will be locked at all times so patients are asked to phone the clinic when they arrive in the parking area. You will be called into the clinic when your room is ready. If a patient arrives on foot, they can also phone the clinic or knock on the door when they arrive.

You must answer the COVID-19 screening questions from your patient reminder email or you will be asked the questions when you arrive at the clinic.

Once you are called in you will in most instances be taken directly to a treatment room to await your therapist.

Your therapist will be wearing a medical mask during your session. You will also be asked to wear a medical mask. If you have one, bring it with you to use. If you do not have a mask, one will be provided for you which you may keep for subsequent visits.

After your therapy session, you will be escorted to the front desk to do payment (paperless if possible) or rebooking as necessary and our staff will unlock the door so you can be on your way.